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On December 2017 After received a confirmation for a credit card for Christmas purchases I accept the offer and make a purchase for $100 (Canon Lens) just for try the system and company products, after receiving the wrong lens and spend 4 months waiting for the account...
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Company wrote 0 private or public responses to the review from Sep 07.
1.0
I didn't like
  • Nightmare
#1349246
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I recently did a trade-in with Adorama where I was upgrading from one version to another. The price they quoted me on both items were not market rates though they were manipulative in getting me to agree to their deals, including using personal attacks. As other...
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Company wrote 0 public responses to the review from Aug 21.
#1335615
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I called Adorama to trade-in equipment. Very good equipment. They said they would be competitive and even more so if I bought the replacement at their store. They gave me a quick shift from one person to another. they gave me a trade offer. I requested new equipment...
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Company wrote 0 private or public responses to the review from Jul 28.
1.0
I didn't like
  • Nightmare
  • Changed their offer substantially
  • Fact that i got totally duped
#1315220
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June 2018 Purchased camera lense 28-105 used. Upon receipt: Package was good triple bubble wrapped Installed on D7000 - nothing happens. No AF, No taking picture. - Usually a result of lense electronic being broken , like water/rust , or other effects. Log on to...
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Company wrote 0 private or public responses to the review from Jun 23.
HelenOster
HelenOster

Dear customerWhile we appreciate your disappointment, you are aware that you purchased a used item with the defect clearly stated in the advertisement.The rock-bottom price th...

3.0
I liked
  • Fairly easy to make a purchase
I didn't like
  • Unable to stand behind their business
#1286718
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I had saved and saved for years to buy a 600 mm lens for my camera. I really don’t like taking my camera out without a lens coat and I had ordered one from these idiots and never received my product. First of all their application for their business did not coordinate...
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Company wrote 0 private or public responses to the review from Jun 12.
HelenOster
HelenOster

I was concerned to read that this was your experience; I would welcome an opportunity to investigate, however you did not include in your complaint any details of your order -...

1.0
#1278553
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Adorama Camera - NEVER SHIPPED ORDER
Adorama, also known as AddDrama...lol ... I ordered an SSD drive and they have still never shipped it.......they want me to wait another week before they will do anything. As you can see by my receipt it was due for delivery april 19 and as of today april 21 the...
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Company wrote 0 private or public responses to the review from Apr 21.
Anonymous
Anonymous

Problem has been dealt with and I will use Adorama in the future

HelenOster
HelenOster

Dear JimI was deeply concerned to see your feedback, both here on 'Yelp' and 'Consumer Affairs'. I double-checked with the Adorama Shipping Department and note that your order...

1.0
I didn't like
  • Lousy customer service
  • Shipping and customer service
#1238187
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Resolved
Adorama Camera - Still no resolution. Bait
I have been trying to get this situation remedied for a year now! I ordered a camera and lens kit. When I received my order I got the incorrect lens. I notified customer service and at first they seemed to be willing to help. I was told to email a copy of the order...
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Company wrote 0 private or public responses to the review from Apr 20.
ShutXRayTetra
ShutXRayTetra

Sounds typical of adorama. Go with b&h!

Anonymous
Welter

You bungled the complaint procedure and let your time limit slip away while wasting your time calling, emailing, being a Twit on Twitter, and not once executing the proper beh...

1.0
I didn't like
  • Nightmare
  • Customer service
#1237334
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Twice now, I've ordered products from this company that were listed as "IN STOCK", only, after placing the order, I get an email message indicating the product is not in fact in stock and they will be doing a "drop shipment" from the manufacturer. However, they do not...
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Company wrote 0 private or public responses to the review from Apr 12.
1.3
I liked
  • Are polite when you call
I didn't like
  • Adorama misleading info and hidden fees
#1232221
Reply to reviews
Bought a keyboard listed as new received a moldy, used, smelly product. Software included with product as registered to an employee at ADORAMA. Don't buy from ADORAMA the good reviews for the store are fraudulent. After some in depth research I find out that the store...
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Company wrote 0 private or public responses to the review from Mar 18.
HelenOster
HelenOster

I was deeply concerned to read that this was your experience, and firstly would like offer a sincere and heartfelt apology for your evident disappointment and anger.I would we...

1.0
Product
#1213392
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Contact Adorama Camera

Mailing Address:
Adorama Camera
42 West 18th Street
New York, New York 10011
United States
Phone:
(800) 815-0702
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Adorama Camera Products and Services

On Friday Feb.23, 2018 I ordered a Canon SL2 camera which came with 15 other items (microphone, lights, lenses, memory card, etc.) for $890 inc. tax. It is 11pm March 6, 2018, nearly 12 days later and I still have not received it. I checked my credit card statement and...
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Company wrote 0 public responses to the review from Mar 06.
Anonymous
Nick

2nd Update: Money is back in my account.Going to try to purchase products again.

Anonymous
Nick

I'd like to be fair and post an update. The matter seems close to being resolved. Yesterday, March 7th, I reached out to UPS to see if I could check on the "investigation." I ...

#1204532
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