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I ordered a lens on 9/25/2016. they shipped it 11/14/2016.

they billed me $1100 for the lens. the lens was lost by UPS. they refuse to refund my money even though I bought the same replacement lens from them and paid for it. so i have paid them for two duplicate lenses and only have one and am out $1100 since 11/14/2016.

when I communicate with them, all I get is a run around and refund. Thieves. I get bounced from one customer service specialist to another with fake names. According to others, they use offshore Asian phone banks and call it customer service euphemistically.

The sales people defer to the customer service specialists who apologize and do nothing to resolve the problem. It is a flim flam.

Product or Service Mentioned: Ups Delivery Service.

Reason of review: Poor customer service.

Monetary Loss: $1099.

Preferred solution: Full refund.

I didn't like: Outsourced phone center, Slow customer service, Lousy customer service.

Company wrote 0 public responses to the review from Jan 06, 2017.
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Tel Aviv, Tel Aviv, Israel #1267250

Dear Henry

I have noted your email to me plus your feedback on Google Business. I would have welcomed the opportunity to respond to your email and follow up with UPS re your missing package before you posted your complaints on Social Media.

I note from your email that you advised you have already commenced legal action, therefore I am unclear how I can assist.

Helen Oster

Adorama Camera Customer Service Ambassador

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